Returns and exchanges
- All bikinis are made to an order and take 2-3 business days for posing suits and swimwear, and up to 10 business days for competition suits to be manufactured. Completely custom designs take 2-3 weeks.
- We are unable to make changes or cancel your order once it is cut.
- Since swimwear is HANDMADE, ALL sales are FINAL, however we do accept exchanges of size and or style on full priced items up to 20% off. Items with a discount over 20% off or clearance items are FINAL SALE. Exchange items MUST be unworn/unwashed (please try on swimwear over underwear).
- If we receive a suit that has been worn, we will send the suit back to you without exchange or refund, and you will be banned from future purchases.
- OMG Bikinis is not responsible for your shipping expenses when it comes to returns and exchanges.
- Customers are responsible for providing a valid deliverable address where package will be safe.
- Once your package is marked as delivered you as a customer is responsible for locating the package. If your package is marked as delivered but cannot be located, it's considered stolen, please contact your local post office to request more information and/or report a stolen package.
- We ship internationally, shipping rates start from $25 depending on the country and size of your parcel.
- We do not ship on Saturday and Sundays and Holidays.
- Please allow additional 3-5 days for shipping for Black Friday & Cyber Monday sales, or Holidays sales.
If you have questions or concerns regarding returns, exchanges and shipping, or problem with your order, please email us at firstname.lastname@example.org.